Customer Service


Terms of Service

The following terms of service ("service terms") contain information about payment, pricing, shipping, return, refund, and other matters related to the purchase and sale of items from through the online shop (the "website"). By purchasing goods from us, you are deemed to agree to these service terms without qualification. If you do not agree to be bound by these service terms, you must not purchase goods from us. We reserve the right to change these service terms at any time by notifying you of the amended service terms on the website. By continuing to purchase goods from us, you agree to be bound by the amended service terms.


We will supply goods to you on these terms only (as we may amend them from time to time). The only circumstance where any variation to these service terms will apply is where we have expressly agreed in writing to that variation or where we have notified you of amended service terms on the website. If there is any conflict with other terms of trade, these service terms will take priority over any other terms of trade.
You must be over 18 years old, have a valid billing address and hold a valid credit card to order any products from the online shop. Information about your purchase history can be found under "My Account" when you are logged in to the online shop.


Our current prices are set out on the website, but are subject to change and we may alter prices at any time by notifying you of the amended prices on our website. The price for goods is that stated on the website at the time when we accept any order, unless otherwise expressly agreed in writing by us. The postage and packaging is calculated on the delivery address of each order. 

Payment, Pricing & Promotions

When you purchase goods from us, you will be issued an online invoice. You will be required to pay such invoice immediately by credit card in order to complete your order. You will not withhold payment or make any deductions from any amount you owe us under any circumstances whatsoever. Most of our products, such as lp's and used OOP cd's are second hand collector's items, not subject to VAT in The Netherlands, therefore you will not see VAT calculated there. Elsewhere, as in downloads, VAT will be included in the price.

Product Availability

We will make every effort to ensure that products appearing in and/or purchased by you from the website are available, but we cannot guarantee that all items will be in stock or immediately available when you submit your order. At such times we reserve the right to cancel any order. In the event of any cancelled order, payments that have been processed will be refunded as soon as practicable, but in any event within a reasonable timeframe.

Shipping & Delivery

On successful payment of your order, you will receive a confirmation email outlining expected delivery times. Downloads are available immediately after payment has been received. You will already receive the links upon ordering the download, but they will only be activated upon payment. Books and cd's may take up to 3 days to ship, since we are a small enterprise and collect orders before going to the post office.  We will do our best to meet any delivery estimate, but we cannot guarantee this. We will post the goods to the address you have provided, and risk in the goods shall pass to you upon such delivery, unless you apply for registrated shipping, which costs about 6 euros within the Netherlands and up to 15 euros abroad. 

To Asian, South-American and Russian destinations we do not ship unregistered.

Returns & Replacements

Currently we can't accept returns on second hand items, neither on signed books since we would not be able to sell them again. New cd's and dvd's can be returned within 3 days after receival only if they were damaged upon arrival. 

GPDR Privacy information

We do not track customers through cookies or otherwise and we do no sell or give out customer information to third parties. Emails and customer data are exclusively kept for tax requirements.

For any unspecified questions please contact us by email at